• ISSN: 1307-9581
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THE EFFECTS OF SERVICE QUALITY ON CUSTOMER SATISFACTION

Abstract

Author(s): Azize ŞAHİN Serkan ŞEN

Service quality and customer satisfaction are among the most important factors that affect service firms’ market share and profitability. The study explores the perceived importance of various aspects of service quality on customer satisfaction in service business. Data collected from the consumers of service firms operating in tourism industry in Turkey. The results show that service quality has positive and direct effect on customer satisfaction

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  • The Journal of International Social Research / Uluslararası Sosyal Araştırmalar Dergisi ISSN: 1307-9581, an international, peer-reviewed, on the web publication, from 2007 will be issued least four times annualy.
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Citations : 8982

The Journal of International Social Research received 8982 citations as per Google Scholar report

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