Author(s): Melis YALÇIN
With new developments in management science during historical process, human factor has become prominent in institutions and rather than opinions claiming that it is important for workers to be satisfied only with substantial needs, the perception claiming that it is important for workers to be satisfied with both substantial and emotional needs has become valid. Correspondingly, necessity of considering and discussing emotions much more in our professional life has been adopted. Emotional labor represents workers who display their behaviours reflecting their emotions according to expectations of institutions they are working for and it has been a really important concept in service sector. Unfortunately, this concept can bring many negative results like burnout syndrome, lack of motivation. At this point, an effective leader is needed who can effectively communicate with his workers in institutions and can understand and manage both his own and his workers' emotions. This study will hopefully contribute practically so much to sector and workers and teorically to the literature.
The Journal of International Social Research received 8982 citations as per Google Scholar report
